top of page
Bride and groom outdoors

Faq's

Frequently Asked Questions

  • Do you offer touch-up services?
    Yes, we do offer on-site touch-ups. This will incur an additional charge based on the time required.
  • Does Chatél Noire provide headpieces?
    Not at this time.
  • What can I expect when booking with Chatél Noire?
    All bridal bookings include a telephone consultation with Charnell. This helps her understand your needs and provide a clear, itemised quote tailored to your big day.
  • Do I need a hair trial?
    Hair trials are not mandatory, but highly recommended. They allow you to: Meet Charnell face-to-face Gain clarity on your chosen hairstyle Try out accessories and your veil with your style
  • Can you travel to me for the trial?
    All trials take place at a location in Romford, Essex, which is shared once your deposit is paid.
  • How long does a trial take?
    Trials usually last 2–4 hours and are charged hourly depending on the number of styles you want to try.
  • Can I bring friends or family to my trial?
    Unfortunately, due to limited space, only the bride can attend. However, photos and videos will be shared so you can show your loved ones.
  • Do you wash, blow-dry, or straighten my hair at the trial?
    No. Please arrive with clean, dry, and pre-stretched hair (blow-dried or straightened if needed) for the most efficient session.
  • When should I book my wedding date?
    We recommend booking 6–12 months in advance to secure your desired date.
  • Do you hold dates?
    We do not provisionally hold dates. A deposit is required to secure your booking.
  • Do I need to share vendor details with you?
    Yes, please share contact info for: Your planner/coordinator Makeup artist (MUA) Photographer/Videographer We often work closely together on the wedding day.
  • Can you help me put on my wedding dress?
    We can offer guidance, but no one from the Chatél Noire team is allowed to physically touch or fasten your dress.
  • Do you charge for travel?
    Yes, travel costs are outlined in our terms and conditions.
  • Who pays for accommodation for Chatél Noire?
    If travel exceeds 1.5 hours and an early start is needed, hotel accommodation must be provided by the bride. Ideally, this should be at the same hotel as the bride.
  • How much is a destination wedding?
    Please complete the form on our Contact Us page or email: chatel.noire@gmail.com.
  • Where can I purchase hair extensions?
    Brides can purchase extensions directly from our online store.
  • How long will my hair take on the wedding day?
    With a trial: approx. 2 hours Without a trial: approx. 3 hours Exact timing will be discussed individually.
  • Do you offer any discounts?
    Yes! We offer: Packages and extension discounts for brides Reduced pricing when booking 5 or more bridesmaids
  • Do you work with a team?
    Yes. We have a select team of stylists available, and additional stylists will be charged accordingly.

Getting prepared for your big day can lead to so many questions! We’ve outlined some FAQs below to help smooth the hair booking process. If you can’t find your answer here, feel free to email us.

bottom of page