Please ensure that you have read and understood the terms and conditions below. This information forms part of the agreement for wedding hair and appointments  between you and Chatel Noire. You are required to email Charnell at chatel.noire@gmail.com confirming your agreement to these terms and conditions.


The Trial (Bridal Parties Only)

Trials give an opportunity for both the bride and Lead Stylist to become acquainted and understand expectations on the day. Recommended time for a trial is 2 – 3 hours depending on the desired look and preparation required. Trials are charged at an hourly rate and a quotation will be provided before this takes place. Trials will be held at Charnell’s house and details will be provided once the the deposit has been received.


The trial will be booked at a mutually convenient time and will be arranged between the parties required. If the trail date needs to be changed, both parties agree to give at least 3 weeks prior notice to allow for adequate timing.


The Booking

No agreement for the wedding day Hair style shall be entered into unless all of the following requirements have been satisfied:

  • A non-refundable deposit has been received in the form of cash or bank transfer. Details on bank payments will be provided when a quote is supplied.

  • All invoices are subject to change if additional services are required.

  • All deposits are payable within one week or by the agreed payment date at the time of booking.


Application of hair products/ use of tools

It is your responsibility to notify Charnell of any health complaint, skin complaint or sensitivity to any part of your face or body or hair that you are aware of at any time that the application of any products is due to commence. It is also your responsibility to ensure that any member of your party requiring hair services by Charnell have notification of the same.

Charnell reserves the right to refuse to apply any products to any person whom she suspects of suffering from a health or skin complaint or sensitivity.


Silkpress  (Clients with Afro hair)

For silk press, styling services (except bridal) there will be a £10 call out fee which will be used as a deposit prior to the date of the hair appointment.

Hair Accessories/Extensions/Wigs
All prices do not include bridal accessories or hair extensions. These would need to be provided by the client. Recommendations will be made on what hair to buy prior to the event.



An upfront 30% deposit is payable when you book which will confirm the date of your wedding. The remaining balance, in full, is payable within 7 days of a successful trial.



Cancellations by You

You reserve the right to cancel your wedding day hair at any point prior to your wedding day. Please note that the following charges will apply:

  • Your payment is non-refundable unless Charnell has to cancel.

  • Cancellations by Chatel Noire hair

In the unlikely event that Charnell is unable to attend your booking due to sickness, injury, personal emergency or any other circumstance beyond her control, she will endeavour to find a replacement hairstylist of a similar standard. This cannot, however, be guaranteed. If Charnell is unable to find a replacement hairstylist, you will receive a full refund of monies paid, less the trial cost.



At the trial, Charnell will agree with you a time to arrive and a time to leave on the wedding day. Inevitably proceedings often run late and an allowance will be built into the agreed timings. Should Charnell be required to run over those timings due to lateness on the part of any of the bridal party or any other factor not of Charnell making, then a payment of £10 per half hour will be payable.



Mileage is charged at 65p per mile each way and applies to the wedding day.


Assistant Fee

If additional assistants are required to cover a larger wedding party booking (over 3 people), the charges will be specific to the individual and quoted upfront.



At the trial Charnell will take pictures of the finished hairstyle. Charnell or the assistant on the day (if required) will also take pictures and videos on the wedding day of the hairstyle of those in the bridal party. These pictures may or may not be used on Charnell’s website www.chatel.noire@gmail.com, which may or may not be used on Media channels for advertising which Charnell undertakes. By agreeing to these terms and conditions you are confirming that you have no objection to your photos being used in this way. If you object to your pictures being used, please inform Charnell accordingly.


Limitation of liability

Chatel Noire is not an insurer or a guarantor and disclaims all liability in such capacity. If you are seeking a guarantee against cancellation, loss or damage you should obtain appropriate insurance.

All services are conducted on the basis of the information, documents and/or photographs provided by you. Services are for the benefit of you and anyone who you choose to provide services for under this contract.

Charnell is not liable to you or any third party for any actions or omissions outside the remit of the service supplied. Nor is she liable for any problems arising as a result of unclear, erroneous, incomplete, misleading or false information supplied.

Charnell is not liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside her control including your failure to comply with any of your obligations.

Charnell’s liability in respect of any claim for loss, damage or expense of any nature, shall in no circumstances exceed the costs of services she has been contracted to provide.


If any one or more provisions of these Terms and Conditions of Service are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired by this.